Last Updated: 18 June 2026
Welcome to Mandarin Glow Ltd. These Terms & Conditions govern your use of our website and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Mandarin Glow Ltd is a UK-based business selling handmade candles, wax melts, and home fragrance products.
Website: www.mandarin-glow.co.uk
Email: hello@mandarin-glow.co.uk
We make every effort to ensure product descriptions, photographs, and pricing are accurate.
As our products are handmade, slight variations in colour, appearance, weight, and fragrance may occur. These variations are not considered defects.
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.
We reserve the right to refuse or cancel any order for reasons including:
If payment has already been taken for a cancelled order, a full refund will be issued.
All prices are displayed in Pounds Sterling (£).
Payment must be received in full before products are dispatched.
We reserve the right to amend prices at any time without prior notice.
Delivery times provided are estimates and are not guaranteed.
Mandarin Glow Ltd is not responsible for delays caused by postal services, couriers, weather conditions, industrial action, or circumstances beyond our control.
Risk in the products passes to you upon delivery.
Customers have the right to cancel eligible orders within 14 days of receiving goods in accordance with UK consumer legislation.
Please refer to our Returns & Refunds Policy for full details.
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at hello@mandarin-glow.co.uk.
We may request photographs and further information to assess the issue and arrange a replacement or refund where appropriate.
Customers must follow all candle and wax melt safety instructions provided with products and available on our website.
Mandarin Glow Ltd accepts no liability for injury, damage, or loss resulting from misuse of products or failure to follow safety guidance.
All content on this website, including logos, photographs, product descriptions, graphics, and text, is the property of Mandarin Glow Ltd unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Mandarin Glow Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
We make reasonable efforts to ensure our website is available at all times. However, we do not guarantee uninterrupted access and may suspend, withdraw, or modify the website without notice.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on this website.
Mandarin Glow Ltd
Email: hello@mandarin-glow.co.uk
Website: www.mandarin-glow.co.uk
Mandarin Glow is a Ltd company selling soy wax candles and melts. Our items contain hand-picked, pressed and dried flowers from our own garden and local woodlands, all beautifully hand-poured in small batches, in Wales.
