Privacy Policy

Last Updated: 18 June 2026

Mandarin Glow Ltd Privacy Policy

At Mandarin Glow Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or contact us.

Who We Are

Mandarin Glow Ltd is a UK-based business specialising in handmade candles, wax melts, and home fragrance products.

Website: mandarin-glowltd.co.uk
Email: hello@mandarin-glow.co.uk

Information We Collect

We may collect and process the following information:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Purchase and order history
  • Payment information (processed securely by third-party payment providers)
  • Communications you send to us via email, contact forms, or social media

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and analytics information

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products to you
  • Communicate regarding your purchases
  • Respond to enquiries and customer service requests
  • Improve our products, website, and customer experience
  • Meet legal and regulatory obligations
  • Send marketing communications where you have given consent

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@mandarin-glow.co.uk.

Payment Information

We do not store or have access to your full payment card details. Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Delivery and courier companies for order fulfilment
  • Payment processors
  • Website hosting and technology providers
  • Professional advisers where necessary
  • Government or regulatory authorities when required by law

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain areas of the website.

Data Security

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including compliance with legal, tax, and accounting obligations.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain types of processing
  • Withdraw consent for marketing communications
  • Request transfer of your data where applicable

To exercise any of these rights, please contact us at hello@mandarin-glow.co.uk.

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mandarin Glow Ltd
Email: hello@mandarin-glow.co.uk
Website: www.mandarin-glow.co.uk