Last Updated: 18 June 2026
At Mandarin Glow Ltd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please read the information below regarding returns, refunds, and exchanges.
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To exercise this right, please notify us by email at hello@mandarin-glow.co.uk within 14 days of receiving your order.
Once you have notified us, you must return the items within 14 days.
To be eligible for a return:
For hygiene and safety reasons, we reserve the right to refuse refunds on products that have been used, burned, melted, damaged, or altered after delivery unless they are faulty.
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at hello@mandarin-glow.co.uk.
Please include:
Where appropriate, we will offer:
This does not affect your statutory rights under UK consumer law.
The following items cannot be returned unless faulty:
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed within 14 days using the original payment method.
Please note that it may take additional time for your bank or card provider to process the refund.
If you are returning an item because you have changed your mind, you are responsible for the return postage costs.
If the item is faulty, damaged, or supplied in error, Mandarin Glow Ltd will cover reasonable return postage costs or provide a replacement.
To request a return, please contact:
Mandarin Glow Ltd
Email: hello@mandarin-glow.co.uk
Website: www.mandarin-glow.co.uk
Please include your order number and reason for the return.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.
Mandarin Glow is a Ltd company selling soy wax candles and melts. Our items contain hand-picked, pressed and dried flowers from our own garden and local woodlands, all beautifully hand-poured in small batches, in Wales.
