Last Updated: 18 June 2026

Shipping & Delivery Policy for Mandarin Glow Ltd

Thank you for shopping with Mandarin Glow Ltd. We aim to process and dispatch your order as quickly as possible while ensuring every product meets our quality standards.

Order Processing

• Orders are typically processed within 1–3 business days.
• During busy periods, including seasonal sales, holidays, and product launches, processing times may be slightly longer.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Methods

We use reputable postal and courier services to deliver our products throughout the United Kingdom.

Available delivery options and charges will be displayed at checkout before payment is completed.

Delivery Times

Estimated delivery times are as follows:

• Standard UK Delivery: 2–5 business days after dispatch
• Express Delivery (where available): 1–2 business days after dispatch

Please note that these timeframes are estimates and not guarantees.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

• Severe weather conditions
• Postal or courier service disruptions
• Industrial action
• High seasonal demand
• Incorrect delivery information provided by the customer

Mandarin Glow Ltd cannot be held responsible for delays caused by third-party delivery providers.

Delivery Address Accuracy

Customers are responsible for ensuring that all delivery details are accurate at the time of ordering.

We cannot accept responsibility for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, additional postage charges may apply before the order can be resent.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and making any necessary arrangements for delivery.

Lost Parcels

If you believe your parcel has been lost, please contact us at hello@mandarin-glow.co.uk

We may ask you to:

• Confirm your delivery address
• Check with neighbours or household members
• Contact the delivery provider where appropriate

A parcel will generally not be considered lost until the courier’s investigation process has been completed.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the damaged item(s)
• Photographs of the packaging

We will assess the issue and, where appropriate, arrange a replacement or refund.

Failed Deliveries and Returned Orders

If a parcel is returned to us because:

• Delivery attempts were unsuccessful
• The parcel was not collected from a designated collection point
• The delivery address was incorrect

We may require payment of additional shipping costs before re-dispatching the order.

International Shipping

If international shipping becomes available, any customs duties, taxes, import fees, or local charges are the responsibility of the customer unless otherwise stated.

Contact Us

Mandarin Glow Ltd
Email: hello@mandarin-glow.co.uk
Website: www.mandarin-glow.co.uk